Reliable Transport Solutions

Support & Help

Need help with your ride? We’re here to assist you.

Ride Support

Having an issue with your current or previous ride? Contact our support team for help with:

• Booking and cancelling rides

• Driver or vehicle issues

• Fare and payment problems

• Lost items

• Ride status and trip history

Payments & Refunds

If you were charged incorrectly, your payment failed, or you need help with a refund, please contact us with your ride details.

Account & App Issues

For problems with login, OTP, updating your profile, changing your phone number, or app errors, please contact our support team.

Lost & Found

Lost something in a taxi? Contact us as soon as possible and provide your ride details. We’ll help you get in touch with the driver and recover your belongings.

Contact Support

Phone: +85295367688

Email: cs@01taxi.co

Support Hours: UTC 0000 - 2000

When contacting support, please provide your booking or ride ID so we can help you faster.

Emergency

If you are in immediate danger or need emergency assistance, contact your local emergency services first.

Thank you for using 01TAXI.